FAQ

Frequently Asked Questions

Quick answers about PhotoCozy custom face and pet pajamas.

How does customization work?

Upload a photo of a person or pet on the product page, preview how it looks on the pajamas, then place your order. We print your design to order—no inventory of pre-made designs.

What photos work best?

Clear, well-lit, front-facing photos with the face (or pet’s face) in focus. Avoid heavy filters, group shots that are hard to crop, or very dark / blurry images. People and pets both work—just use one main subject per design when possible.

People vs. pet photos—any difference?

Same process for both. Pet photos often look great with a close crop on the face. For people, a smiling, forward-facing headshot usually prints cleanest. You can order matching sets for the whole family (and the dog).

How do I choose the right size?

Use the size chart on each product page. Measure against a similar pajama or soft pant you already like. If you’re between sizes, many customers size up for a cozier fit.

How long does shipping take?

Because every pair is printed to order and ships from our partner facility in China, delivery usually takes 12–25 business days after you place your order. You’ll receive tracking once it ships.

Will my order arrive by Christmas?

For Christmas 2026 delivery, please order by November 18, 2026. Orders placed after that date may still arrive in time, but we can’t guarantee holiday delivery past the cutoff.

What is your return policy?

Custom printed items are usually final sale. If your order arrives damaged or we sent the wrong item, contact us at support@photocozy.com with your order number and photos—we’ll make it right. See our Refund Policy for full details.