退款政策
Refund Policy
Because PhotoCozy items are custom printed with your photo, most orders are final sale. Here’s what we can (and can’t) do.
Custom items — usually non-refundable
Personalized pajamas made from your uploaded photo can’t be resold. We generally do not offer refunds or exchanges for change of mind, wrong size chosen at checkout, or dissatisfaction with how a photo looks after printing when the preview matched your upload.
When we will help
Contact us if:
- Your order arrives damaged or defective
- You received the wrong item or size than what you ordered
- A production or fulfillment error is clearly our fault
Email support@photocozy.com within a reasonable time after delivery, include your order number, and attach clear photos of the issue. We’ll review and offer a replacement or refund as appropriate.
How to request help
Write to support@photocozy.com with:
- Order number
- Brief description of the problem
- Photos of the item and packaging (if damaged)
We’ll reply as soon as we can and outline next steps.
Cancelled orders
Because production often starts soon after checkout, we may not be able to cancel once an order is in print. Reach out immediately if you need to cancel—we’ll do our best if work hasn’t begun.
This policy is for general information about refunds. It is not legal advice.